Terms and Conditions – Dhaka Source
Last Updated: October 22, 2026
Welcome to Dhaka Source. These Terms and Conditions govern your access to and use of our website and services. By visiting our website or placing an order, you agree to comply with these terms. Please read them carefully before making a purchase.
1. About Dhaka Source
Dhaka Source is an e-commerce business offering organic food, rice, and other grocery products to customers in Bangladesh. Our goal is to provide quality products and a convenient, reliable shopping experience.
Business Information:
Business Name: Dhaka Source
Email: dhakasource@gmail.com
Phone: 01234567890
Address: Motijheel, Dhaka, Bangladesh
2. Eligibility and Use of the Website
By using our website, you confirm that the information you provide is accurate and complete. You agree not to use our website for unlawful activities, fraudulent orders, or any activity that may disrupt our services or harm other users.
3. Product Information and Quality
We make reasonable efforts to ensure that product descriptions, images, prices, weights, and other details are accurate.
As rice and other agricultural products are natural products, minor variations in appearance, grain size, aroma, texture, and color may occur between batches.
Product images are for illustrative purposes. Actual products and packaging may vary slightly.
Any organic, chemical-free, pesticide-free, or similar product claim will be made according to the information available to us and applicable requirements.
Customers should review product descriptions, ingredients, weight, and storage instructions before purchasing.
4. Pricing and Product Availability
All prices are displayed in Bangladeshi Taka (BDT), unless otherwise stated. Prices, promotions, delivery charges, and product availability may change without prior notice.
An order may be cancelled if a product becomes unavailable, a pricing error occurs, or fulfillment is otherwise not possible. Where payment has already been collected, we will arrange an appropriate refund for the affected order in accordance with our refund policy and applicable law.
5. Orders and Confirmation
When you place an order, you agree to provide accurate contact and delivery information.
Orders are subject to product availability and confirmation by Dhaka Source.
We may contact you by phone, SMS, or email to verify order details.
We reserve the right to reject or cancel fraudulent, duplicate, incomplete, or otherwise problematic orders, subject to applicable law.
Any changes to an order after confirmation are subject to our approval and the order's processing status.
6. Payment Methods
Customers must pay the applicable product prices and delivery charges using the payment methods offered at checkout.
Available payment methods may include cash on delivery, mobile financial services, bank payments, or online payment gateways, depending on current availability.
Online payments may be processed by third-party payment providers and are subject to their applicable terms.
7. Delivery Policy
Dhaka Source aims to deliver orders within the estimated delivery timeframe displayed or communicated to customers.
Delivery times may vary depending on location, weather, traffic, courier availability, and other circumstances.
Customers must provide a complete and accurate delivery address and a reachable phone number.
Additional delivery charges may apply depending on the delivery location and order conditions.
Customers should inspect their orders upon delivery and report any missing, damaged, or incorrect items as soon as reasonably possible.
Delivery estimates are not guaranteed unless expressly stated otherwise.
8. Returns, Replacements, and Refunds
Customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or otherwise non-conforming product, please contact Dhaka Source promptly with your order details and, where possible, photographs of the issue.
Eligible products may qualify for replacement, return, or refund after review.
For food safety and hygiene reasons, opened food products may be subject to additional restrictions, except where a remedy is required by applicable law.
Refund processing times may vary depending on the payment method and payment provider.
Products that are incorrect, damaged, defective, or otherwise covered by applicable consumer protection requirements will be handled in accordance with applicable law.
Please contact us before returning any product so that we can provide the appropriate instructions.
9. Customer Responsibilities
Customers are responsible for:
Providing accurate order and delivery information.
Ensuring someone is available to receive the delivery when required.
Checking the order details and product condition upon receipt.
Storing food products according to the instructions provided.
Using the website respectfully and lawfully.
10. Food Storage and Consumption
Customers should follow the storage, preparation, and consumption instructions provided on product packaging or product pages.
Dhaka Source is not responsible for product deterioration caused by improper storage, mishandling, or use contrary to provided instructions, except where liability cannot be excluded under applicable law.
Customers should check product labels and ingredient information for relevant dietary requirements or allergies before consumption.
11. Intellectual Property
All website content, including text, logos, product descriptions, graphics, photographs, and design elements owned by or licensed to Dhaka Source, may not be copied, reproduced, distributed, or used commercially without prior authorization, except as permitted by applicable law.
12. Limitation of Liability
Dhaka Source will make reasonable efforts to provide accurate product information and reliable services. However, to the extent permitted by applicable law, we are not responsible for indirect losses resulting from temporary website interruptions, delivery delays, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits any consumer rights or legal liabilities that cannot lawfully be excluded or limited under applicable law.
13. Privacy and Personal Information
We collect and use customer information to process orders, arrange deliveries, communicate with customers, and improve our services. Personal information will be handled in accordance with our Privacy Policy and applicable law.
14. Changes to These Terms
Dhaka Source reserves the right to update these Terms and Conditions when necessary. Revised terms will be published on this page with an updated effective date. Continued use of the website after changes take effect will be subject to the revised terms, to the extent permitted by law.
15. Governing Law
These Terms and Conditions are governed by the applicable laws of Bangladesh. Any dispute will be handled by the appropriate competent authorities or courts in accordance with applicable law.
16. Contact Information
If you have questions about these Terms and Conditions, orders, delivery, or product-related concerns, please contact us:
Dhaka Source
Email: dhakasource@gmail.com
Phone: 01234567890
Address: Motijheel, Dhaka, BangladeshBy using our website and placing an order, you acknowledge that you have read and understood these Terms and Conditions.
Thank you for choosing Dhaka Source — your trusted destination for quality rice, organic food, and everyday essentials!
