Returns & Refunds Policy – Dhaka Source

Last Updated: October 22, 2026

At Dhaka Source, customer satisfaction and product quality are our top priorities. We aim to deliver fresh, quality organic food, rice, and grocery products to your doorstep. If you experience any issues with your order, our Returns & Refunds Policy explains how we will assist you.

1. Eligible Returns and Replacements

You may request a return, replacement, or refund if:

• You receive a damaged or defective product.

• You receive an incorrect product or the wrong quantity.

• The product is expired or otherwise unfit for consumption upon delivery.

• The product does not match its material description or agreed specifications.

• Your order is not delivered, but payment has already been made.

• Another issue arises that qualifies for a remedy under applicable law.

Please contact us as soon as reasonably possible after receiving your order so we can investigate the issue.

2. Reporting a Problem

To help us resolve your complaint quickly, please follow these steps:

1. Contact our customer support team by phone or email.

2. Provide your order number, name, and contact information.

3. Explain the problem with the product or delivery.

4. Where possible, provide clear photographs or videos showing the issue.

5. Follow the instructions provided by our team for any return, replacement, or refund.

We may request additional information when reasonably necessary to verify a claim.

3. Return Conditions for Food Products

Because Dhaka Source sells food products, including rice and other organic food items, certain return conditions apply for safety and hygiene reasons.

• Products should remain in their original packaging whenever possible.

• Customers should not consume products suspected of being contaminated, spoiled, or otherwise unsafe.

• Opened food products may be subject to additional return restrictions for hygiene reasons.

• Products that are damaged, defective, incorrect, expired, or unsafe will be assessed fairly and handled in accordance with applicable law.

• Natural variations in the color, grain size, aroma, texture, or appearance of agricultural products do not automatically qualify as defects.

Nothing in this policy removes any consumer rights available under applicable law.

4. Refund Policy

If a refund is approved, Dhaka Source will arrange the refund through an appropriate method.

Refunds may be available in the following situations:

• An eligible returned product is accepted.

• A replacement is unavailable for an eligible damaged, defective, or incorrect product.

• An order is cancelled by Dhaka Source after payment has been received.

• An order has not been delivered despite payment.

• A refund is otherwise required under applicable law.

Approved refunds will generally be returned through the original payment method where practical. If that is not possible, we will coordinate an appropriate alternative with the customer.

5. Refund Processing Time

We aim to process approved refunds as promptly as reasonably possible.

The time required for the refund to reach you may depend on your payment provider, bank, or mobile financial service. Our customer support team will communicate any relevant processing information.

For cash-on-delivery orders, any approved refund arrangement will be confirmed directly with the customer.

6. Replacement Policy

Where an eligible product is damaged, defective, incorrect, or otherwise unsuitable, Dhaka Source may offer a replacement, subject to product availability and applicable law.

If a suitable replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

7. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

• Cancellation requests made before dispatch may be accepted, subject to order status.

• Orders that have already been dispatched may not be cancellable through the standard cancellation process.

• If Dhaka Source cancels a prepaid order, an appropriate refund will be arranged.

• Any cancellation fees or deductions will be applied only where lawful and properly disclosed.

Statutory cancellation, refund, and other consumer rights remain unaffected.

8. Delivery Charges and Return Costs

If a return or replacement is necessary because Dhaka Source delivered an incorrect, damaged, defective, expired, or otherwise non-conforming product, we will determine an appropriate arrangement for return or replacement delivery costs in accordance with applicable law.

For other return requests, any applicable costs will be communicated before the return is arranged and will be handled in accordance with our disclosed policy and applicable law.

9. Non-Eligible Return Requests

A return request may not be accepted solely because:

• The customer changes their mind after receiving the correct product as ordered.

• The product has been improperly stored, mishandled, or damaged after delivery by the customer.

• The product has been used or consumed in a way that prevents verification of the reported issue.

These conditions do not apply where a return, replacement, or refund is required by applicable law or where the product is defective, unsafe, misrepresented, or otherwise eligible for a remedy.

10. Our Review Process

Each return or refund request will be reviewed based on the order details, the nature of the complaint, available evidence, and applicable law.

We may contact the customer for clarification before making a decision. Our goal is to resolve complaints fairly, transparently, and within a reasonable timeframe.

11. Contact Us

For returns, refunds, replacements, or order-related complaints, please contact us:

Business Name: Dhaka Source
Email: dhakasource@gmail.com
Phone: 01234567890
Address: Motijheel, Dhaka, Bangladesh

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for choosing Dhaka Source. We appreciate your trust and are committed to providing quality food products and dependable customer service.