Shipping Policy – Dhaka Source

Last Updated: October 22, 2026

At Dhaka Source, we are committed to delivering quality organic food, rice, and grocery products to your doorstep safely and efficiently. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and other important delivery information.

1. Delivery Locations

Dhaka Source currently serves customers in Dhaka and other locations across Bangladesh, subject to courier availability and our delivery coverage.

Delivery availability may vary depending on the customer's address and the products ordered. Please contact our customer support team to confirm delivery availability for your area.

2. Order Processing Time

Orders are processed after successful placement and confirmation.

• Orders may require additional time for verification, product preparation, packaging, and dispatch.

• Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

• We may contact you by phone or email to confirm your order details before dispatch.

• Orders placed during holidays or busy promotional periods may take longer to process.

We will make reasonable efforts to process orders promptly and communicate any significant delays.

3. Estimated Delivery Time

Our estimated delivery times are as follows:

• Inside Dhaka: Approximately 1–3 business days.

• Outside Dhaka: Approximately 2–5 business days.

These are estimates only and may vary depending on the delivery location, courier service, weather, traffic, public holidays, and other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to inform you.

4. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, weight, and applicable delivery service.

• The applicable delivery charge will be displayed at checkout or communicated before order confirmation.

• Promotional offers or free delivery may be available for selected orders or locations.

• Any additional charges will be communicated to customers before the order is finalized.

Please review your order summary before completing your purchase.

5. Order Tracking and Delivery Updates

Where tracking is available, customers may receive order updates or tracking information through SMS, phone, email, or other available communication channels.

If you need assistance with your delivery, please contact our customer support team and provide your order number.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name and contact number.

• Complete delivery address.

• Area, road, building, or relevant location details.

• Any additional directions needed to locate the delivery address.

Dhaka Source is not responsible for delays caused by incomplete or incorrect information provided by the customer. We will make reasonable efforts to contact customers and resolve delivery issues.

7. Receiving Your Order

Please ensure that someone is available to receive the order at the specified delivery address.

Upon delivery, we encourage customers to check the package and verify that the products and quantities match their order.

If you receive a damaged, incorrect, expired, or visibly compromised product, please contact us as soon as reasonably possible. We will review the issue in accordance with our Returns & Refunds Policy and applicable law.

8. Food Packaging and Handling

We take reasonable care when packing rice, organic food, and other grocery products to help protect them during transportation.

Packaging methods may vary depending on the product type, quantity, and delivery requirements. Customers should follow the storage instructions provided on the product packaging after receiving their orders.

For products requiring particular handling or storage conditions, please follow the specific instructions provided with the product.

9. Failed or Missed Deliveries

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, we may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply to repeat delivery attempts where permitted and communicated in advance.

If an order cannot be delivered after reasonable attempts, we will contact the customer to discuss the available options, subject to applicable law and our Returns & Refunds Policy.

10. Delays and Unexpected Circumstances

Delivery may occasionally be delayed because of severe weather, road closures, transport disruptions, public holidays, courier issues, or other unexpected events.

We will make reasonable efforts to minimize delays and keep customers informed when possible. Delivery estimates are not guaranteed unless expressly stated otherwise.

11. Order Cancellation and Shipping Issues

If you need to cancel or modify an order, please contact us as soon as possible.

Requests may depend on whether the order has already been processed or dispatched. If an order is cancelled by Dhaka Source after payment has been collected, an appropriate refund will be arranged in accordance with our Returns & Refunds Policy and applicable law.

12. Contact Us

If you have questions about shipping, delivery availability, delivery charges, or an existing order, please contact us:

Business Name: Dhaka Source
Email: dhakasource@gmail.com
Phone: 01234567890
Address: Motijheel, Dhaka, Bangladesh

Please include your order number when contacting us about an existing delivery.

Thank you for choosing Dhaka Source! We appreciate your trust and look forward to delivering quality rice, organic food, and everyday essentials to your doorstep.