Privacy Policy – Dhaka Source

Last Updated: October 22, 2026

At Dhaka Source, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our services to purchase organic food, rice, and other grocery products.

1. Information We Collect

When you interact with Dhaka Source, we may collect the following information:

Personal Information: Your name, phone number, email address, and delivery address.
Order Information: Details of the organic food, rice, and other products you purchase, along with order history and preferences.
Payment Information: Payment method and transaction details necessary to process your purchase. Online payment information may be processed by third-party payment providers.
Technical Information: Basic information about your device, browser, IP address, and website usage, where applicable.

2. How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Contact you regarding order status, delivery updates, and customer support.
Manage payments, refunds, returns, and cancellations.
Improve our products, website functionality, and customer experience.
Inform you about new products, special offers, and promotions when permitted by law or with your consent.
Prevent fraudulent activities and maintain website security.

3. Cookies and Website Tracking

Dhaka Source may use cookies and similar technologies to improve website performance, remember your preferences, manage your shopping cart, and understand how visitors use our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. Sharing of Information

We respect your privacy and do not sell your personal information to third parties.

We may share necessary information with trusted service providers, including:

Delivery and courier companies for order fulfillment.
Payment gateways and financial service providers for payment processing.
Website hosting, technical support, and security service providers.
Government authorities or law enforcement agencies when required by applicable law.

These parties should use the information only for the relevant service or lawful purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we take reasonable steps to delete or anonymize it where appropriate.

7. Your Privacy Rights

Subject to applicable law, you may request to:

Access the personal information we hold about you.
Correct inaccurate or outdated information.
Request deletion of personal information that we no longer need to retain.
Withdraw consent for promotional communications.
Ask questions about how your personal information is collected and used.

To make a privacy-related request, please contact us using the details provided below.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services. Dhaka Source is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children. If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

10. Changes to This Privacy Policy

Dhaka Source may update this Privacy Policy from time to time to reflect changes in our business, website features, or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: